FAQs

ACCOUNT

• I can't remember my password. How can I reset it?
• Why isn't my password being accepted?
• Will I have to pay anything after creating an account?
• How can I receive notifications of store offers and updates?
• Are my account details safe?

DOWNLOADS

• Where can I find my purchased details to download?
• What will I get after I make a purchase?
• I am having problems logging in and downloading files
• How long will my orders be available for download?

ORDERS

• How can I pay?
• What do I need to make a purchase?
• How will I find out about updates to a complete library ?
• What happens when more details are added to a complete collection I bought?
• Why did my order was set to FAILED ORDER?
• My purchase is marked as PENDING. Why is that?

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PRODUCTS

• What software can I use to open the drawings?
• What unit system are the details in?
• Are details ready made construction fabrication drawings? How can I use them?